Motitopia is taking a short break, it will reoprn on 7/20/2023

Return & Exchange

NOTE:

Returns

  • Our return policy last for 10 days after delivery. If 10 days have gone by since your delivery date and you didn't contact us about any issue, unfortunately, we can’t offer you a refund or exchange. Please contact us right away if there's an issue with the product.
  • If you are eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You are responsible for the 10% restocking fee. If your order was shipped thought free shipping, we will deduct $10.99 shipping fee for any package under 12 oz; we will deduct $15.99 over for any package over 12 oz. We don't provide free return labels. You have to ship the merchandise back to us with your own expense. Tracking is highly recommended. 
  • When purchasing from MOTITOPIA, you automatically accept our return policy below. MOTITOPIA has the right to refuse any return merchandise without original package or items have been used. Cut-To-Order are not returnable, refundable, or exchangeable.  
  • If the item is incorrect, missing parts or defective, you will be qualified for a refund but we will request proof pictures. However, we inspect every product and take videos associate with the order before sending out. Please contact us within 3 days from receiving your order and please include your order number, photographs of the item(s), and email us at service@motitopia.com. Our customer service team will review the return request and send further instructions if the return is approved. We will do our very best to resolve the problem as soon as possible.
  • To return your product, we will email you the return process. 
  • You will be responsible for your own shipping costs for returning your items. We do not provide free return labels. 
  • If you are returning an item, you should consider using a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned items.

Cancel Order

  • If you cancel the order, the 15% restocking fee will be deducted from refunded. 
  • Cancelation can only be accepted before we fulfill the order. Once we fulfilled the order, the shipping fee can't be refunded. If the merchandise is fabric, once the fabric is cut, it can't be refunded either. 

Refunds  

  • Our refund policy last for 10 days after delivery.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
  • If you are approved for a refund, the money will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds 

  • If you haven’t received a refund yet, first check your bank account again. then contact your credit card company, it may take some time before your refund is officially posted. 
  • Next contact your bank. There is often some processing time before a refund is posted. 
  • If you’ve done all of this and you still have not received your refund yet, please contact us at service@motitopia.com. 


Gift Cards & Sale items 

  • Gift cards and sale items are non-returnable items so they can't be returned or refunded. 

Exchanges 

  • We only replace items if they are defective or damaged. For exchanging the same items, contact us at service@motitopia.com first and we will assist you with the return or exchange process. 
  • Depending on where you live, the time it may take for your exchanged product to reach you may vary. 
  • We carefully inspects and takes a record picture of every item that is shipped out to our customers to ensure the best quality possible. If you receive your product and still find it to be damaged or defective, please contact us before you return your item so that we may further assist you: service@motitopia.com

Cut-your to-order fabric items can't be returned, refunded or exchanged.